Digi Aura Store

Refund Policy

Effective Date: September 5, 2026
Website: DigiAuraStore.com

At DigiAuraStore, customer satisfaction is important to us. We strive to provide high-quality digital products that are accurately described and easy to access.

Because our products are digital and delivered electronically, physical returns are not applicable. However, we provide a 30-day refund request period subject to the terms and conditions outlined below.

1. 30-DAY REFUND PERIOD

You may submit a refund request within 30 calendar days from the date of purchase.

To be considered for a refund, your request must be submitted within this 30-day period and must meet the eligibility requirements described in this policy.

Requests submitted after 30 days from the original purchase date may not be eligible for a refund.

2. DIGITAL PRODUCTS — NO PHYSICAL RETURN

DigiAuraStore sells digital products, including but not limited to:

  • Digital planners

  • Digital templates

  • Printable or downloadable files

  • Digital stickers

  • Covers and design assets

  • Other downloadable digital resources

Since these products are delivered electronically and cannot be physically returned, physical returns and exchanges are not applicable.

3. WHEN YOU MAY BE ELIGIBLE FOR A REFUND

A refund may be approved when:

  • The purchased product is materially different from the description provided on our website.

  • The files are defective, corrupted, or inaccessible and we are unable to resolve the issue.

  • A technical problem prevents reasonable access to the purchased product and our support team is unable to provide a suitable solution.

  • You were charged more than once for the same order due to a duplicate transaction.

  • Another legitimate circumstance warrants a refund at the reasonable discretion of DigiAuraStore.

Where appropriate, we may first attempt to resolve the issue by providing a corrected file, replacement file, or alternative access.

4. CASES WHERE REFUNDS MAY NOT BE APPROVED

Due to the nature of digital products, a refund may not be approved where:

  • You have simply changed your mind after purchasing the product.

  • You purchased the product without reviewing its description, features, compatibility, or requirements.

  • The product has already been successfully downloaded or accessed and there is no qualifying defect or issue.

  • You purchased the product for an unsupported device, application, software, or operating system.

  • You do not have the required application or software to use the product.

  • You expected a different design, style, format, or personal preference than what was displayed or described on the product page.

  • You failed to download or access the product despite it being successfully delivered to the email address or account provided at checkout.

  • You have shared, copied, redistributed, resold, uploaded, or otherwise transferred the digital product to another person.

  • The refund request is submitted after the 30-day refund period.

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable law.

5. TECHNICAL PROBLEMS

If you experience difficulty downloading, opening, or using your purchased product, please contact our support team before submitting a refund request.

We will make reasonable efforts to troubleshoot the issue and, where possible, provide:

  • A replacement file;

  • A corrected version;

  • Alternative download access; or

  • Instructions to resolve the technical problem.

If the issue cannot reasonably be resolved, your refund request may be considered under this policy.

6. DUPLICATE PURCHASES

If you accidentally purchase the same digital product more than once, please contact us as soon as possible.

After verifying the duplicate transaction, DigiAuraStore may issue a refund for the duplicate purchase.

7. HOW TO REQUEST A REFUND

To request a refund, contact DigiAuraStore through our Contact Us page or the customer-support contact provided on our website.

Please include the following information:

Full Name:
Order Number:
Email Address Used for Purchase:
Product Name:
Date of Purchase:
Reason for Refund:
Relevant Screenshots or Supporting Information (if applicable):

Providing complete information helps us review your request more efficiently.

8. REFUND REVIEW PROCESS

Once we receive your request, we will review the information provided and may contact you if additional details are required.

Each refund request will be evaluated according to this policy, the circumstances of the transaction, and applicable law.

Approval of one refund request does not automatically establish eligibility for future refund requests.

9. APPROVED REFUNDS

If your refund is approved, the eligible amount will be refunded to the original payment method used for the purchase, where technically and legally possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other financial institution.

DigiAuraStore does not control the processing time of third-party payment providers.

10. PROMOTIONAL OFFERS & DISCOUNTED PRODUCTS

Products purchased during promotional campaigns, special offers, discounts, bundles, or limited-time sales remain subject to this Refund & Return Policy.

A promotional price does not automatically create a separate refund entitlement.

11. PRODUCT ACCESS & DELIVERY

Digital products are delivered electronically using the delivery method described during or after checkout.

Customers are responsible for providing accurate contact and email information and for maintaining access to the email address or account used for the purchase.

If you do not receive your digital product, please contact us so that we can verify the transaction and assist with delivery.

12. FRAUDULENT OR ABUSIVE REFUND REQUESTS

DigiAuraStore reserves the right to investigate refund requests that appear fraudulent, abusive, duplicated, or inconsistent with the purchase record.

Where permitted by applicable law, repeated misuse of the refund process may result in the refusal of future discretionary refunds.

13. CHANGES TO THIS POLICY

DigiAuraStore reserves the right to modify, update, or replace this Return & Refund Policy from time to time.

Any updated version will be published on this page with a revised Effective Date.

Your continued use of our website after changes are published constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.

We appreciate your business and are committed to providing quality digital products and responsive customer support.